Shipping Policy

SKIN.COM.MY is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Any damages incurred to the product during transit and as reported by customer will be escalated to shipping partner and resolution as deemed fit by SKIN.COM.MY in the best interest of customer will be communicated to the customer. Following are some of the Frequently asked questions:

When can I get my orders delivered?

Orders are usually delivered within 7 working days for West Malaysia and up to 3-5 working days for East Malaysia.

Can I cancel my order?

Cancellation is only applicable if the order has not been shipped out. Kindly drop us an email to us at webtechsolutions@gmail.com for order cancellation request **Cancellation request by customer will be subjected to 5% transaction charges or RM 20 Minimum transaction charges (*whichever higher) that will be deducted from the refund amount.

Can I change my shipping address?

Kindly drop us an email to us at webtechsolutions@gmail.com for changing address request. However, changing of shipping is only applicable if the order has not been shipped out.

Do you ship outside of Malaysia?

No, currently we only ship within Malaysia (West Malaysia and East Malaysia).

Payment

What are the payment options?

We offer the following payment options:

  • e-Wallet (Touch & Go)
  • Direct Bank Transfer

Return and Refund

We urge all customers to please inspect your orders upon delivery. We strive our best to deliver our items in the best possible condition. However, in the event that we have accidentally failed you by sending you goods that are damaged/ broken/ expired, please flag out these instances to our delivery personnel IMMEDIATELY so that we can make arrangements to deliver the replacement to you soonest possible.

*Please note that all refunds will take up to 14 working days to be reimbursed back into your preferred payment method.

In instances where the damaged goods are not easily identifiable (e.g. Damaged content is only detected upon opening of packaging), please do notify us on our Facebook page (during working hours: 9am – 6pm) within 30 minutes after we deliver the goods. Please keep the damaged item and the original copy of your Delivery Order for our verification when we deliver your replacement item as we will not be able to process your replacement item otherwise.

Please note that, unfortunately, refund will not be provided for confirmed orders.

Cancellation & Refund Policy

Any payment amount made through promo code is not entitled to cancellation and refund.

Important:

  • No cash refund for purchase of item(s) using voucher/promo code/discount voucher. Refund will be made in store credit only.
  • No refund on not suitable or change mind situation.
  • All Sales are final.

Subject to the terms and conditions, buyer may initiate the refund process by communicating with SKIN.COM.MY’s customer support at +6011-5919 8998 via Whatsapp.

The refund will be made to Buyer’s credit/debit card or designated bank account.

SKIN.COM.MY reserve the right to cancel any Order and/or suspend, deactivate or terminate your SKIN.COM.MY account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your SKIN.COM.MY account and/or with your Order.

*Please note that all refunds will take up to 14 working days to be reimbursed back into your preferred mode of payment.